Frequently Asked Questions
Frequently Asked Questions
General questions about our company policies and procedures when leasing to tenants.
Q: Can I make changes to the rental property, like painting or installing shelves?
A: No, alterations to the property are prohibited.
Q: How do I report maintenance issues or repairs?
A: Please report any maintenance issues or repairs promptly by using the tenant portal that was given to you during lease agreement.
Q: When is rent due, and what are the accepted payment methods?
A: Rent is due on 1st of each month. Accepted payment methods include online payments through the tenant portal or money orders. Please ensure that rent is paid on time to avoid late fees.
Q: Are pets allowed in the rental property?
A: Pets are not allowed.
Q: How often will the property be inspected by the MAH?
A: Property inspections are typically conducted quarterly to ensure that the property is well-maintained and to address any issues that may arise. We will provide advance notice before scheduling any inspections.
Q: Can I sublease the rental property?
A: Subleasing are prohibited.
Q: What should I do in case of an emergency, such as a plumbing leak or power outage?
A: In case of an emergency, such as a plumbing leak, power outage, or other urgent issues, please contact [emergency contact number] immediately. We have designated emergency maintenance personnel available 24/7 to assist you.
Q: Are there any noise restrictions or quiet hours?
A: To ensure a peaceful living environment for all residents, quiet hours may be enforced during certain times. Please refer to the lease agreement for specific guidelines regarding noise restrictions.
Q: How do I terminate my lease early if I need to move out before the lease term ends?
A: Early termination of the lease may be possible under certain circumstances, subject to the terms outlined in the lease agreement. Please contact us to discuss your situation and any applicable lease termination procedures or penalties.
Q: What is the process for renewing the lease?
A: Prior to the expiration of your lease term, we will reach out to discuss renewal options. If you wish to renew your lease, we will provide you with the necessary paperwork and details regarding any changes to the lease terms, including rent adjustments, if applicable.